Mapping community issues in South Africa
Lungisa is a community monitoring and reporting tool in South Africa. The aim is for people to tell Lungisa about a service delivery problem they face, and the organisation will work to have the problem fixed. They are currently focusing on townships and other under-served areas in and around Cape Town, but will soon be expanding.
The delivery of basic services such as water, sanitation, electricity, schooling and health care is in urgent need of improvement in many parts of the country. Eighteen years after the first democratic elections, progress has been made in expanding access to those who lack it, but in many townships in particular many people continue to go without basic services or receive services of a poor quality.
Existing channels for reporting issues work, but have a number of barriers to use – they can be expensive and time-consuming, and often require follow-up before an issue is resolved.
Lungisa, which means 'fix it' in isiXhosa, aims to make it easy for ordinary people to raise concerns about service delivery problems. Once they receive a report of a problem, Lungisa will channel it to the relevant Government officials, as well as other partners, and follow up with them to have the problems fixed.
Last updated: 30th of September, 2014