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Project Details

Citizen Monitoring of the Justice Sector in Rwanda

Increasing the responsiveness of Rwanda's justice service providers

By Oxfam

Project URL: http://policy-practice.oxfam.org.uk/blog/2016/07/using-icts-for-citizen-feedback-on-legal-services-in-rwanda
Project Twitter: @oxfaminrwanda

Organisation URL: oxfam.org.uk
Organisation Twitter: @Oxfam

  • Community Engagement
  • Community Strengthening
  • Internet
  • Mobile

Through an innovative ICT-enhanced citizen monitoring approach in Rwanda, Oxfam is working with the Legal Aid Forum (LAF) to empower citizens to provide feedback on how they experience justice services. The aim is to increase the responsiveness of Rwanda's justice service providers.

Activities have included training and initiating 30 selected paralegals and six call centre operators to collect survey feedback on issues affecting citizens' access to justice. The paralegals are using tablets and mobile data collection tools in the field (Survey CTO), while call centre operators have telephoned recipients of legal aid and submitted results through their computers. Radio has been used for outreach and there are plans for an SMS line and rollout of a contact records management system.

Between September 2015 and January 2016, over 1,000 respondents had been surveyed. 

Last updated: 13th of October, 2016

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